Arjan VAN ANDEL

Biographical note
Arjan van Andel is Director, Paratransit and Mobility on Demand, at GIRO. Prior to joining GIRO, he held several high-level positions with software and technology companies in the public transportation sector. During his career in North America and Europe, Mr. Van Andel has worked with various cities and transit agencies to implement ITS systems and passenger information systems. He holds a Master’s degree in Mechanical Engineering and Production Logistics from the University of Twente in the Netherlands. Mr. Van Andel is a Transportation board member for the City of Annapolis, Maryland, and a member of the UITP IT and Service Industry Committee.

Presentation: Integrated multimodal service: reducing the costs of special-needs transport
Due to a growing and aging population, the costs of demand-response services for people with disabilities are an increasing concern for transit agencies. How can costs be contained without detracting from service quality?
Many agencies are implementing new approaches to service provision and recent innovations in scheduling-and-dispatch systems can play an important role.
This presentation will examine technological advancements and how agencies in major centres have used them to maximize effectiveness, contain costs and maintain customer satisfaction.