Lauren SAGER WEINSTEIN

Biographical note
Lauren Sager Weinstein, as TfL’s Chief Data Officer, is responsible for TfL’s vast amounts of data, which is used to transform transport planning and operations in London. This includes the data tools and services that operational teams use to take decisions and the tailored information that is provided to customers about London’s complex transport network. She joined TfL in 2002, where she has held a variety of roles– Senior Business Planner, Acting Head of Finance for London’s Transport Museum, Chief of Staff to the Managing Director of Finance & Planning, Head of Oyster Development, and Head of Analytics for Customer Experience. Originally from Washington, DC, USA, she has degrees from Princeton University and from the Harvard Kennedy School of Government.

Presentation: Transforming urban mobility with data and technology
TfL has embraced the digital revolution. We collect a huge amount of varied data from assets, ticketing system and sensors. And we are harnessing the latest technology and analytical approaches to use this data to transform the way we plan and run our network. By analysing our data, we can detect patterns and trends and deal with problems as or even before they occur. This means we can provide tailored travel information, refund our customers when things go wrong, prepare for increased demand, restore the network quickly after disruptions, take preventative maintenance and provide our frontline staff with better information to allow them to be the best they can be. We turn data into intelligence to better operate the network, to plan for the future and to provide customers with information and excellent customer service.