Michael GWINN

Biographical note
Michael Gwinn is Director of Revenue and Fare Systems for the Chicago Transit Authority. He has held this position since February, 2014, and is responsible for the day-to-day management of the Ventra program. Mike spearheaded the negotiation, development and launch of the Ventra app. He has been with the CTA since June, 2011. Prior to joining the CTA, Mike held positions in county and state government, where he helped to reform the Illinois Regional Transportation Authority Act and increase public subsidy of mass transit. Mike lives in Evanston, Illinois, with his wife Angie and two children, James and Amelia.

Presentation: Chicago Ventra: The new normal for account-based open payment
Chicago’s Ventra system is the first large-scale account-based open payment system in North America – and the lighthouse for agencies wanting to incorporate contactless bankcard payments into their fare payment solutions. Account-based, open payment and mobile technologies are aimed at speeding up payment and providing enhanced convenience for consumers. The presentation will demonstrate how the model of a “one-account” solution – locating all payments for public transit providers or third-party services like bike sharing into a single online location – offers customers unparalleled convenience and benefit. Combined with mobile, this gives customers a one-stop shop that is scalable and adaptable to link their travel choices to preferred payment methods, with a single customer interface, logon and customer alerts.