Alain FLAUSCH

Biographical note
Alain Flausch was elected Secretary General of the International Association of Public Transport (UITP) in September 2011 by the UITP Executive Board. From 2000 to 2011, as CEO of the STIB, the Brussels public transport operator, Mr Flausch led the STIB through an in-depth cultural change, conducting a complete renewal both of its commercial approach and corporate management, setting a new company culture where clients are at the very heart of the service provision. Since 1999, STIB ridership has more than doubled, and in June 2011 STIB received the ‘4-star Recognised for Excellence’ label awarded by the European Foundation for Quality Management (EFQM). Mr Flausch was President of UITP from 2009 to 2011. He was previously Chairman of the Finance & Commerce sub-committee of the UITP Metro Committee (2001-2009); he has also been a member of the UITP Executive and Policy Boards (2004-2009), an Executive Member of the UITP International Metro Committee (2001-2009), a Member of the Transport Management Committee (UITP) and Chairman of the Design & Culture Platform. Before 2000, Mr Flausch was active as top manager in Telecoms and the Chemical industry. He was a practicing attorney at the Brussels Bar during the seventies.