Alan FEDDA

Biographical note
Alan Fedda is a recognised leader with over 10 years of experience championing for customer service improvements across Australia. Alan is currently Public Transport Victoria’s Executive Director of Franchise Operations Management overseeing all of Victoria’s public transport service contracts including metropolitan trains and trams, regional rail as well as the State’s bus contracts with a focus on robust commercial outcomes, ensuring the State gets maximum value from these contracts. Previously, Alan was Director of Customer Experience at Public Transport Victoria overseeing the quality and consistency of the customer experience across Victoria’s public transport network. Alan’s team was also accountable for Victoria’s myki smart card ticketing system which processes an average of 1 million transactions every day.

Transforming customer journeys through inclusive public transport
Melbourne is undergoing significant transformation with a $25 billion pipeline of infrastructure investment over the next decade. This long term investment is being accompanied by a program of work to address the historic, accessibility constraints of the century-old rail and tram networks. Public Transport Victoria is committed to ensuring every user of the network can travel safely, efficiently and easily. We understand our customers’ journeys, innovate our passenger information and upgrade infrastructure to meet the needs of the millions of people who use our services. We constantly strive for improvement, looking beyond today’s mobility expectations to deliver what future travellers will need to make their journeys.