Andy BYFORD

Biographical note
Andy Byford was appointed Chief Executive Officer of the Toronto Transit Commission in March, 2012.  As such, he leads the largest transit agency in Canada, and the third largest in North America, carrying over 540 million riders on an annual basis.

From 2009 to 2011, as Chief Operating Officer of Rail Corporation, Sydney, Australia, Mr. Byford delivered service to a million customers a day on Australia’s largest transit network.  From 2003 to 2009, he held the position of Operations Director with Southern Railway and South Eastern Trains Limited, UK. Prior to that, Mr. Byford worked on the London Underground from 1989 to 2003.

Mr. Byford is a graduate of the university of Leicester and hails from Plymouth.

Presentation: How focussing on the customer drove the renaissance of the TTC
The Toronto Transit Commission is undergoing a renaissance. Despite receiving one of the lowest subsidies per rider, North America’s third largest transit system is in the final year of an ambitious five year plan to modernize every aspect of its operation and culture. TTC CEO Andy Byford will outline the key elements of his plan to deliver a transit system that makes Toronto proud.